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2019 Predictions: CX

Fred · Jan 9, 2019 · Leave a Comment

Crystal Ball

Hello, 2019!! Now that we’ve put 2018 behind us it is time to focus on what will drive the future of customer experiences. While I know this is a little later than “normal” for a predictions posts, but it is still January so I’m calling it still fair game.  While I’ve personally done these in […]

Google Should Have Put Assistant into Messenger, Not Allo

Fred · Feb 8, 2017 · Leave a Comment

Last year Google released a pair of apps called Allo and Duo to address the messaging and video calling market. Many bemoaned yet another set of apps from Google instead of updating existing ones.  With competition from Facebook Messenger, WhatsApp (also owned by Facebook), and iMessage by Apple, why did Google need yet another app. […]

Read some of my other thoughts and perspectives. A Little Less Recent

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