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You are here: Home / Archives for customer experience

customer experience

Growth & entrepreneurship, a conversation with Sonita Reese

Fred · Nov 23, 2020 · Leave a Comment

Woman on a magazine with caption: Yes You Can.

Sonita Reese is the Chief Encouragement Officer at First by Five, a consultancy helping entrepreneurs grow their business.  On this ‘Live’ episode we get into affects of COVID-19, work/life balance, and celebrating wins on teams to keep employee engagement up.  Full transcript coming soon.

2019 Predictions: CX

Fred · Jan 9, 2019 · Leave a Comment

Crystal Ball

Hello, 2019!! Now that we’ve put 2018 behind us it is time to focus on what will drive the future of customer experiences. While I know this is a little later than “normal” for a predictions posts, but it is still January so I’m calling it still fair game.  While I’ve personally done these in […]

Read some of my other thoughts and perspectives. A Little Less Recent

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